Your link to 'Manage call security and privacy' has been sent! Block and trace calls. Call Blocking. To activate Call Screening. Call Blocking has priority over all other calling features that may be activated for a. Telephone Directory; 9-1-1. How do I block calls from certain numbers? Learn about the features that let you see who is calling you and let you prevent your name from appearing on the phones of people you call. Press *72 to have your calls automatically forwarded to a local, long distance or mobile phone number of your choice. To use Call Forwarding: • On the phone with active Voice service where you would like calls transferred from, Press *72; listen for 3 short beeps and then a dial tone. • For long distance dialing enter the 10-digit phone number (1+ area Code + phone number) where calls will be forwarded to and wait for the confirmation tone. After the confirmation tone, the system will automatically place a courtesy call to the forward-to number. ( Note: If the local calling area only requires 7 digits please do not enter an area Code). • If the forward-to party answers the courtesy call, the feature is activated. • If at setup time, the forward-to line is busy or there is no answer to the courtesy call, the feature will not be activated. You can still activate Call Forwarding by repeating steps 1 and 2 within two minutes of the first attempt. You will hear an error message if the forward-to number is invalid. • If you have Voicemail, your calls that would usually go to Voice Mail will continue to go to the forward-to number and the Voicemail for the forward-to number (if applicable). • Calls will continue to be forwarded to the chosen number until deactivated. You must remember to deactivate Call Forwarding by pressing *73 and wait for the deactivation confirmation tone. Put one call on hold while you answer another. You will hear a short tone that lets you know when another caller is trying to reach you. Switch between callers with ease. To use Call Waiting: • When you hear the Call Waiting tone, press and release the receiver switch hook or press your phone's Flash button. • Your first call will be placed on hold and your second call will be on the line. • You can go back and forth between the two calls as often as you'd like by pressing and releasing the switch hook or Flash button. • To end the first call and answer the second, simply hang up. Your phone will ring and the second caller will be on the line. • If you're on an important call and do not wish to answer the incoming call, you can simply ignore it and continue talking. We've introduced Peace & Quiet, a series of call privacy settings that you control via VoiceZone®. Here's an overview of each privacy setting: Accept Selected Callers Receive calls only from people you specify. Select up to 30 specific phone numbers from which to receive calls. Calls from phone numbers not contained on your list will receive a message saying: 'The party you are calling is not accepting calls at this time.' Blocked callers will not appear on Caller ID, will not be forwarded to another number and will not go to Voicemail. Note: When this feature is enabled, incoming calls from 9-1-1 operators and other emergency services will be blocked. Block Anonymous Calls / Enhanced Block Anonymous Calls You may select either Block Anonymous Calls or Enhanced Block Anonymous Calls but not both. Activate using *77 on your phone. • With Block Anonymous Calls, you can block calls from people who hide their Caller ID information. Most phone systems (including our Voice service) allow customers to hide their caller-ID legitimately using their system settings. Callers will hear a message explaining why the call has been rejected. • With Enhanced Block Anonymous Calls, you can block calls from people who 'spoof' their caller ID. A growing number of telemarketers and scammers try to reach our customers by using a false caller ID ('spoofing') or sometimes no Caller ID information at all to get past defenses like Block Anonymous Calls.
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March 2018
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